Monroe Yorke Diamonds is one of Australia's leading and most trusted diamond dealers. MY Diamonds Pty Ltd, is a proprietary company registered with the Australian Securities and Investment Commission (ASIC). You can view our registration status at the ASIC website
We also offer our clients one of the most eclectic collections of diamonds and diamond jewellery in the market today. We are also fortunate to work with Australian jewellery and diamond artisans, who have years of experience, ensuring that the jewellery you buy from Monroe Yorke Diamonds, is of the very highest quality.
It is extremely safe to purchase your diamonds and jewellery online. Monroe Yorke Diamonds is a respected and trusted diamond merchant. We have carefully considered the processes that you, as a client, will be involved in when you wish to purchase your chosen jewellery. Our online purchasing policies are rigorous, to ensure that the online buying experience is completely safe, and that your transactions are 100% secure. You also have the surety of the Monroe Yorke Diamonds 100% 14 day Money Back Guarantee, showing that we have complete confidence in every piece in our showroom.
We recommend that you read all of the articles on the Monroe Yorke Diamonds' website, www.mydiamonds.com.au/articles.aspx. If there is anything you are unsure about, please don't hesitate to contact us at any time. You are also welcome to make a no obligation appointment with us, pre purchase, so that we can assure you about your purchasing journey and educate you with regard to your diamond.
Here are some safety points for Australian clients.
Ask for the vendor's Australian Business Number (ABN) or Australian Company Number (ACN). These numbers can be checked at ASIC's National Names Index and ABN Lookup. All reputable businesses display this number on their site and on all documents.
The MY Diamonds ABN is ABN 69 120 678346.
Read the return policy of the diamond merchant carefully.
Diamonds of 0.50 carats must be accompanied with a Diamond Laboratory Certificate from a totally independent and respected Diamond Laboratory.
A Valuation Certificate states the dollar value and is not a Diamond Laboratory Certificate. It is advisable not to purchase a diamond or any jewellery based on the valuation amount as it could be inflated.
For added protection when making your diamond purchase, payment to Australian businesses can be made by using credit cards, such as American Express, BankCard, Diners, Master Card or Visa. These companies have specific agreements with diamond merchants selling by mail order, online, or by telephone. Many companies sell items sight unseen to clients and you have the highest protection when purchasing from Monroe Yorke Diamonds.
Monroe Yorke Diamonds will be delighted to guide you through the exciting journey of having your piece of diamond jewellery uniquely custom made for you. Our master jewellers and artisan designers are available to help you create the engagement ring or other jewellery of your dreams. Please call 1300 66 55 20, and our Diamond Consultants will guide you.
All of the diamonds that Monroe Yorke Diamonds sell, either loose diamonds, or in jewellery are fully certified by GIA or other laboratories. Each diamond is given either a Diamond Grading Report or Dossier, which includes the "4Cs" (Cut, Colour, Clarity and Carat Weight) and the identifying characteristics and proportional details of your chosen diamond. The certificate number is also laser inscribed on the girdle of the diamond.
Each diamond, and all diamond jewellery purchased from Monroe Yorke Diamonds is checked against its certificate, and is accompanied by an independent jewellery valuation. NO extra fee is charged for independent valuations.
Monroe Yorke Diamonds offers all clients a 14 day 100% Money Back Guarantee on all items purchased from www.mydiamonds.com.au. If you are not entirely satisfied with your purchase you can contact our helpline and speak with one of our professional diamond specialists.
We guarantee that our products will leave our workshop without damage or any fault in craftsmanship. We do not provide guarantees for any wear and tear or misuse after 30 days. Please note that custom made jewellery has a no return policy. Monroe Yorke Diamonds has never had an unsatisfied customer.
If you wish to return an item for any reason, please contact us first by email or telephone 1300 66 55 20. We will then send return delivery instructions to you. We ask that you return the product in its original condition with its certification, along with the invoice and packaging within 14 days of the delivery date. Please refer to the Monroe Yorke Diamonds 14 Day Return/Refund Policy.
We provide free overnight shipping on all orders within Australia, regardless of the amount of the order. In addition to free shipping, our items are securely packaged and fully insured while in transit to your home or office.
Tourist Refund Scheme (TRS)
The TRS enables you to claim a refund, subject to certain conditions, of the goods and services (GST) that you pay on goods you purchase in Australia. The conditions are as follows:
applicable only to goods taken as hand luggage on departure from Australia.
must be claimed within 30 days of purchase.
only refundable on goods costing $300 or more, purchased at the same store.
must have original receipt.
For your protection Monroe Yorke Diamonds always:
insures all items for their full value.
uses Express Post Platinum Service, StarTrack and FedEx services for the fastest and safest delivery of high value packages.
requires that all deliveries must be made to a physical business or home address only.
disallows delivery to PO Box addresses (please contact us for delivery to PO Box addresses).
requires an adult to sign for the package on delivery.
Alternate Shipping Addresses
At the time your order is placed, we will collect your billing and shipping information. For your own protection we suggest that any credit card order be shipped to a valid address on file with the credit card company, although alternate addresses are acceptable. We can also arrange...(link to Shipping and Delivery)
Your ring will be presented inside a box with either a wooden presentation box inside (diamond) or a wooden ring box, and a free polishing cloth (with our compliments). The box will be tied with a Monroe Yorke Diamonds embossed ribbon and placed in a gift bag. The invoice and original diamond certificate are also included.
When making your purchase, contact our Diamond Consultants who will make arrangements to ensure that your surprise is kept intact. Your client file will be updated to ensure that the special instruction is adhered to.
We welcome you as a client even if you live outside of Australia. You will only incur freight, handling and shipping costs (between $120 - $200 AUD).
International customs regulations state that goods imported into a country may be subject to import duties and taxes – these are the responsibility of the recipient of the goods (the client). It is advisable to contact your local customs office for information regarding your own country.
A laser inscription service is available for an additional charge. Please speak to your Diamond Consultant regarding the message you desire. Laser inscriptions chosen by the client other than the certificate number will render the diamond non-returnable.
These diamonds are rare and can be supplied for specific orders. Coloured diamonds are popular in certain markets. Please discuss your requirements with your Diamond Consultant. There is no return policy on fancy coloured diamonds, as they are sourced to order.
You can reach us either by telephone, 1300 66 55 20 which will take you through to one of our Diamond Consultants, or you can reach us via email at our website, by using our easy to fill form, or by fax at 1300 766 309.
Monroe Yorke Diamonds has a comprehensive series of articles on the website, which will give you lots of information about diamonds. It covers the history, where they come from, types of diamond cuts, how to buy your diamond safely online and much more. This is your first port of call, and we recommend that you read all of the articles to familiarise yourself with the exciting world of diamonds.
If there is anything you wish to know that we have not covered in the articles, call one of our professional Diamond Specialists at Monroe Yorke Diamonds on 1300 66 55 20.
If you submit your request during regular business hours, Monday through Friday, you should receive a response within a few hours. If your request is received out of business hours, our specialist will contact you immediately, on the next business day. Our telephone lines are of course open during business hours and this is the fastest way to speak with one of our specialists.
At Monroe Yorke Diamonds we use master jewellers to design and craft all of our jewellery, so you can be assured that when you purchase your diamond, you will be receiving diamond jewellery of the very highest quality. Our head master craftsman has been designing and making jewellery for over 25 years and has made some of the most exquisite jewellery in the world. Trained in Belgium, he has the experience and knowledge to ensure that our customers are always delighted with their pieces and that his craftsmanship will be passed onto to our other master jewellers.
Many diamond merchants do not use master jewellers, and choose instead to purchase imported pre made designs to sell onto you. At Monroe Yorke Diamonds, we are proud to say that our diamond jewellery is unique.
A valuation certificate independently verifies the following:
setting type quality
For insurance purposes:
The majority of insurance companies require you to have a valuation certificate for our jewellery, in order to compensate you correctly in the event of loss. It also acts as a proof of ownership. The valuation certificate will be issued in your name. Please see the article on the Monroe Yorke Diamonds site www.mydiamonds.com.au regarding Valuation Reports.
At Monroe Yorke Diamonds, our aim is to ensure that all of our clients are happy before, during and after their diamond purchase. Our customer service is second to none. We are always available to answer any concerns, and we are confident that the quality and workmanship of our designs, our customer service and our satisfaction policy, will guarantee that you are delighted.
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