Monroe Yorke Diamonds Pty Ltd (“MYD”) has its registered office at Level 19, 10 Eagle Street, BRISBANE QLD 4000.
2. SHIPPING REGIONS
You are currently on our Australian based store, which ships to the following regions:
European Union Countries
3. ORDER PROCESSING AND DELIVERY TIMES
Orders will be processed within 24 hours of receiving your order. When your order has been placed, a confirmation email will be sent to your nominated email address.
The order will commence once your payment has cleared into our bank account.
Once the order is commenced please allow up to 5 weeks for manufacture of your order. We will inform your once manufacturing is completed and the order is ready for shipment.
Sometimes we require email or written confirmation of your delivery address.
Orders are shipped Monday to Thursday. Metro deliveries will arrive within 1-2 business days from the date of shipment, regional deliveries may take an additional 2-5 days, International deliveries will take an additional 2-6 days.
We use the fastest delivery method to your delivery address, however, occasional courier delays are beyond our control.
We endeavour to deliver all orders as soon as possible in the current circumstances, but due to occasional courier delays some deliveries may take 1-2 days longer.
In the case of any delay to processing times for any delivery service, you will be notified by phone or email.
4. RECEIVING YOUR ORDER
Once your order has been shipped a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the shipping email.
All deliveries must be signed for. Ensure someone will be available to sign for the delivery between 9 am and 6 pm.
We cannot deliver to PO Box or Parcel Locker addresses.
In the case of changes to your delivery address notified to us after your order has been shipped you will be responsible for all costs associated with redirection of your order to the new address. In the case of international shipping, any additional duties, taxes, fees, shipping charges and any other charges incurred as a result of the redirection will be payable by you.
5. DELIVERY PARTNERS
For shipping within Australia, we use DHL's Express Domestic service or StarTrack.
For shipping outside of Australia, we use DHL's Express International Priority service or FedEx International Priority service.
6. SHIPPING PRICES
MYD offers free shipping for all orders shipped to the following countries:
European Union Countries
However, duties, taxes and local government charges for your country are excluded from this free shipping offer.
7. CURRENCY, DUTIES AND TAXES
All prices shown on the website are in Australian dollars. All purchases will be made and charged in Australian dollars. Goods and Services Tax is charged at 10% and is included in the final retail price shown on the website.
For your convenience you have the option to view pricing on the website in other selected currencies however MYD will only accept orders on the website in Australian dollars.
When you are making payment for an item on the website, your financial institution may charge you certain fees (such as, for example, foreign currency transfer fees) and MYD will not be responsible for these fees.
For most engagement rings on the website, the final price includes the lowest priced centre diamond. From the lowest priced centre diamond you are able to select an upgrade to the centre diamond, in which case, the price shown for the item is the cost to upgrade to the chosen centre diamond.
If you are located outside Australia duties and taxes will be payable upon your order arriving in your country. We are unable to estimate the amount of duties and taxes your order will incur, as these charges are imposed directly by your local customs authorities. Payment of these is necessary to release your order from customs. For more information contact your local customs office.
Items you exchange will be re-sent at the cost of MYD, however return postage costs are not refundable. MYD does not refund international taxes and duties paid at the time of purchase should you wish to return an item. You can contact your local customs office to obtain a tax refund.
8. ITEM AVAILABILITY
Occasionally stock levels are not up-to-date on our website which means items may not be available at the time of purchase. Whilst the likelihood of this occurring is extremely rare, if this occurs to an item in your order, you will be notified by phone or email as soon as possible and offered a suitable replacement or a full refund.
9. CHANGES / CANCELLATIONS TO ORDERS
If you require any changes to your order including incorrect address details and/or ring sizing, contact Customer Service immediately.
Once production has commenced, no changes or cancellations to an order is possible.
If your order has already been processed, MYD accepts no responsibility for incorrect details (such as ring size) being entered.
Shipments that are rejected by the receiver will result in you incurring redirection fees.
MYD reserves the right to cancel any order after purchase.
10. ORDER DETAILS AND PAYMENTS
Order details are available in order confirmation emails, and in My Account for clients who were logged in when placing their order. Alternatively contact Customer Service for orders placed on our website.
Transaction processing is based in Australia and your bank may apply international transaction fees.
11. ID CHECKS
We conduct ID checks on orders at random for your own security. If your order is selected our Customer Service team will be in touch to request further information from you, which may be an electronic copy of a government issued ID.
12. SALE POLICY
No further offers or discounts are applicable to items on our website that are on sale. Sale only includes selected styles. Sale prices are valid for items shipped to the regions identified above.
13. RETURN POLICY
Under Australian consumer law you have certain rights to return or have repaired goods defective in materials and/or workmanship or goods unfit for purpose.
In addition to these rights under Australian consumer law, if you are not completely satisfied with any ready made goods that are purchased from the website you can return the item provided that it is in its original condition with the MYD product tag intact, within 14 days of the date of shipment for a refund or an exchange.
For the avoidance of doubt, this 14 day money back guarantee does not apply to custom made goods purchased from us.
Once we receive your returned item and we accept it, we will process your refund or new item in a few days.
When we receive your returned item, we will examine the item. Items showing signs of wear or those that have been engraved, altered, resized (by anyone other than MYD), or damaged in any way cannot be accepted for return. We cannot accept the return of diamonds that are laser inscribed.
We will not accept any returns without a MYD return authorisation code or packages that are improperly packaged or uninsured.
The process for returning a diamond or a jewellery item to MYD is:
Step 1: Obtain a return authorisation code by calling 1800 766 567. Write this code on the bottom of your original invoice.
Step 2: Package your return by including:
(a) original invoice (with return authorisation code at the bottom);
(b) original valuation certificate where supplied;
(c) original diamond grading certificate where supplied;
(d) all original packaging and collateral material.
If your item was delivered with a valuation certificate and that certificate is not returned, you may be liable for the $250 replacement cost.
If your item was delivered with a diamond grading certificate and that certificate is not returned, you may be liable for the $500 replacement cost.
For security reasons, do not write MYD anywhere on the outside of the box.
Step 3: Insure your package.
Step 4: Returns can be sent, via an insured method, directly to:
Monroe Yorke Diamonds
Level 19, 10 Eagle Street
BRISBANE QLD 4000
Phone: 1800 766 567
You must follow these instructions exactly, failure to do so will prevent the processing of your return.
MYD does not refund international taxes and duties paid at the time of purchase should you wish to return an item. Contact your local customs office to obtain your tax refund.
Your own return postage costs are not refundable. Items exchanged will be re-sent at our cost.
If you have any questions about our return procedure, please contact us at firstname.lastname@example.org.
A Customer Service representative will be available to assist yoU 9:00AM-9:00PM AEST Monday to Friday and 10:00AM-5:00PM AEST Saturday and Sunday.
14. TRADEMARKS & COPYRIGHTS
The names Monroe Yorke, Monroe Yorke Diamonds, MYD as well as the MYD logo are registered, unregistered or otherwise protected trademarks of MYD and its related entities.
All designs and content are either copyright © Monroe Yorke Diamonds or are licensed for use by Monroe Yorke Diamonds, except where otherwise noted.
All rights are reserved.
On the website some items, including centre diamonds, may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. The website does not auto-adjust the size of the centre diamond when the centre diamond selection is changed.
Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.
16. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
The website is provided by us on an "as is" basis. We make no representations or warranties of any kind, express or implied, as to the operation of the website, or its content or any of the products made available on the website.
You agree that your access to, and use of the website is at your own risk and that to the maximum extent permitted by law, we disclaim all representations and warranties (whether express or implied).
We do not warrant that the website, its servers, or emails sent from us are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from your use of the website, including, without limitation, indirect, incidental, punitive or consequential damages.
19. OUR RELATIONSHIP
20. FORCE MAJEURE
Except as required by law or otherwise specified by us, you must provide any notices to us by email to email@example.com. We will provide any notices to you by email to any email address provided by you. Notices will be taken to have been received 24 hours after the email is sent, unless the sending party receives notice that the address is invalid or that the email has not been received.
24. GOVERNING LAW