Let’s have an intimate conversation about diamonds. The more we understand your needs, the better we are able to craft you that perfect diamond or work of jewellery. So, be at complete liberty to send us sketches, descriptions, and photos, to help better explain your requirements. Want to do it over a call? Perfectly fine with us. We are after all, here to service your dreams…
MONROE YORKE DIAMONDS
Your questions are always welcome. Please call or complete the form here to get in touch with one of our diamond and jewellery consultants.
NATIONAL TELEPHONE: 1800 766 567
FREQUENTLY ASKED QUESTIONS
How long does it take to get get an engagement ring made?
It will take 3-5 weeks to create an engagement ring. More complex designs will take a little longer. Having said that, if you are working to a specific deadline, we will pull out all stops to make it happen within the timeframe you are looking for.
How can I be assured that the diamond I have chosen and paid for will be the one I receive?
All of the diamonds that Monroe Yorke Diamonds sell are fully certified by GIA (Gemological Association of America). Each diamond is given either a Diamond Grading Report or Diamond Dossier, which includes the "4Cs" (Cut, Colour, Clarity and Carat Weight) and the identifying characteristics and proportional details of your chosen diamond. The certificate number is also laser inscribed on the girdle of the diamond. In addition all diamond jewellery purchased from Monroe Yorke Diamonds is checked against its certificate, and is accompanied by an independent jewellery valuation certificate. NO extra fee is charged for independent valuations.
Does Monroe Yorke Diamonds provide warranties on their diamonds and jewellery?
We offer a lifetime guarantee on all our jewellery. we guarantee that our products will leave our workshop without damage or any fault in craftsmanship.
How do I figure out her / his ring size?
If she / he wears a ring on her left or right hand ring finger, you can use a pair of vernier callipers (or ruler) to measure the inside diameter of that ring.
We can also send you a plastic ring sizer, please give us a call on 1800 766 567 if you would like us to send you one.
You can also use this ring sizing tool to measure her / his ring size.
If you are unable to figure out her / his ring size, we can make it to an average small, medium or large size – your choice will depends on her / his height and build. Once you have presented the ring, we can measure her / his finger and we might only have to make a small adjustment to make the ring fit her / him perfectly.
What are your Insurance and shipping Charges?
We provide free overnight insured shipping on all orders within Australia, USA and Canada (for orders over $500). In addition to free shipping, rest confident that all items are securely packaged and fully insured while in transit to your home or office. Read more about our shipping policy.