Refund policy
Under Australian consumer law you have certain rights to return or have repaired goods defective in materials and/or workmanship or goods unfit for purpose.
In addition to these rights under Australian consumer law, if you are not completely satisfied with any ready made goods that are purchased from the website you can return the item provided that it is in its original condition with the MYD product tag intact, within 14 days of the date of shipment for a refund or an exchange.
For the avoidance of doubt, this 14 day money back guarantee does not apply to custom made goods purchased from us.
Once we receive your returned item and we accept it, we will process your refund or new item in a few days.
When we receive your returned item, we will examine the item. Items showing signs of wear or those that have been engraved, altered, resized (by anyone other than MYD), or damaged in any way cannot be accepted for return. We cannot accept the return of diamonds that are laser inscribed.
We will not accept any returns without a MYD return authorisation code or packages that are improperly packaged or uninsured.
The process for returning a diamond or a jewellery item to MYD is:
Step 1: Obtain a return authorisation code by calling 1800 766 567. Write this code on the bottom of your original invoice.
Step 2: Package your return by including:
(a) original invoice (with return authorisation code at the bottom);
(b) original valuation certificate where supplied;
(c) original diamond grading certificate where supplied;
(d) all original packaging and collateral material.
If your item was delivered with a valuation certificate and that certificate is not returned, you may be liable for the $250 replacement cost.
If your item was delivered with a diamond grading certificate and that certificate is not returned, you may be liable for the $500 replacement cost.
For security reasons, do not write MYD anywhere on the outside of the box.
Step 3: Insure your package.
Step 4: Returns can be sent, via an insured method, directly to:
Monroe Yorke Diamonds
Customer Service
Level 19, 10 Eagle Street
BRISBANE QLD 4000
Phone: 1800 766 567
You must follow these instructions exactly, failure to do so will prevent the processing of your return.
MYD does not refund international taxes and duties paid at the time of purchase should you wish to return an item. Contact your local customs office to obtain your tax refund.
Your own return postage costs are not refundable. Items exchanged will be re-sent at our cost.
If you have any questions about our return procedure, please contact us at support@mydiamonds.com.au.
A Customer Service representative will be available to assist you
9:00AM-6:00PM AEST Monday to Friday and 10:00AM-5:00PM AEST Saturday and Sunday.
