However you'd like to reach us.
Speak to a diamond specialist by phone, send an enquiry, or pick whichever quiet channel feels right — we're here for every part of the journey.
Tell us about your vision.
A specialist responds within 2 business hours. Attach inspiration photos or sketches via email after submitting.
Pick the channel that suits you.
Each one comes through to a real specialist — no bots, no call centres.
Live Chat
Tap the chat button anywhere on the site. Replies in minutes from a real specialist during business hours.
RecommendedBook a Call
A 15-minute discovery call. We'll understand what you're looking for, then guide you from there.
Message us anytime. Great for quick questions, sending photos of pieces you've seen, or staying in touch through the process.
Scan our QR or add us by ID. For customers who prefer WeChat as their messaging app — both in Australia and overseas.
Email Us
For longer enquiries, certificates, or anything you'd rather put in writing.
Talk to us on WeChat.
For international customers and anyone who prefers WeChat as their messaging app, this is often the easiest way to stay in touch. Scan the QR with your WeChat app, or add us directly using our ID.
We can share certificates, photos and videos of stones, and walk you through timelines, sizing and delivery — same specialists, just on a channel that suits you. All conversations are in English.
Designing with your partner?
Couples Sync gives you a private, shared folder where you can both save styles, leave notes for each other, and review options together — without spoiling the surprise of the final piece.
Start a Couples Sync folderShowrooms across Australia.
All showrooms are by private appointment so we can dedicate the time to you and have the right pieces ready.
Brisbane
10 Eagle Street, Brisbane QLD 4000
Melbourne
35 Collins Street, Melbourne VIC 3000
Perth
108 St Georges Terrace, Perth WA 6000
Before you reach out.
Do I need an appointment to visit a showroom?
Yes — all four Monroe Yorke showrooms operate by private appointment. This means there's no rushed sales floor: when you arrive, the team has prepared the pieces you're interested in seeing and the time is yours.
How quickly will you reply to my enquiry?
Within 2 business hours, Monday – Friday. Outside hours, we'll usually be back to you first thing the next business day. If your enquiry is urgent, tick the box on the form and we'll prioritise it.
We're a couple planning together — can we both be involved?
Absolutely. Our Couples Sync feature lets you both save pieces, leave notes for each other, and review designs together — in a private shared folder only the two of you can access. Start a folder →
Do you use WeChat? I prefer it over email.
Yes — scan our QR or add us by ID (monroeyorke). It's the same specialist team you'd reach by phone or email, just on the channel you prefer. Conversations are in English.
I'm overseas — can I still order from Monroe Yorke?
Yes — we ship worldwide, fully insured and discreetly packaged. Call us on +61 7 3378 5578, or reach us via video, WhatsApp or WeChat. We've delivered pieces across Asia, Europe, North America and the Middle East.
Is my information kept private?
Always. Every enquiry — including photos and budget — is handled in strict confidence and never shared outside our specialist team. For surprise proposals, just let us know on the form and we'll be discreet with timing and communications.
