Call Us

1800 766 567

WhatsApp

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Email Us

support@mydiamonds.com.au

Send Us an Enquiry

Tell us about your vision. Attach sketches, photos, or inspiration — we welcome it all.

Have inspiration photos or sketches? Send your enquiry below and reply to our confirmation email with images attached .

What Happens Next?

  1. 1
    We Review Your Enquiry Within 2 hours during business hours, your enquiry is reviewed by our team.
  2. 2
    A Specialist Contacts You A diamond specialist matched to your needs will reach out personally.
  3. 3
    Free Consultation Enjoy a complimentary, no-obligation consultation in person or via video.

Business Hours

Showrooms (by appointment)

Monday – Friday 9:00 am – 5:00 pm

Phone

Monday – Sunday 9:00 am – 7:00 pm

All locations: 1800 766 567

All times shown in AEST

Secure & Confidential No Obligation 5-Star Rated Free Shipping

Can't Visit in Person?
We'll Come to You.

Book a complimentary video consultation with one of our diamond specialists from anywhere in the world. See diamonds up close, discuss designs, and get expert guidance — all from the comfort of your home.

  • One-on-one with a certified diamond specialist
  • View diamonds in real-time high definition
  • Available Australia-wide & internationally
  • Completely free, no obligation
Book a Video Consultation

Visit Our Showrooms

Experience the brilliance in person. Every showroom offers a private, unhurried appointment experience.

Frequently Asked Questions

Everything you need to know before getting in touch.

Our showrooms are open Monday to Friday, 9:00 AM – 5:00 PM, and Saturday, 10:00 AM – 3:00 PM (AEST/AEDT). We're closed on Sundays and public holidays. Virtual consultations can be arranged outside standard hours by appointment.

Yes — we meet all customers by appointment so that a dedicated specialist is available to give you our full, undivided attention. You can book online or call us on 1800 766 567.

Absolutely. We encourage you to view diamonds in person at any of our five showrooms across Australia. For interstate or international customers, we offer detailed video consultations where our gemmologists can show you diamonds live on camera.

Yes! We offer complimentary video consultations via Zoom or FaceTime for customers anywhere in Australia or internationally. Our specialists can show you diamonds, discuss designs, and guide you through every step — all from the comfort of your home.

We aim to respond to all enquiries within 2 business hours during our operating hours. Urgent enquiries are prioritised and typically receive a response within 30 minutes. For immediate assistance, call us on 1800 766 567 or message us on WhatsApp.

All our showrooms are located in premium CBD buildings with nearby parking stations. We'll provide specific parking information and directions when you book your appointment. Most locations are also well-served by public transport.

Yes, we ship worldwide via fully insured express courier. All international shipments include comprehensive insurance coverage, real-time tracking, and customs documentation. Delivery typically takes 3–5 business days from dispatch.

We love it! Bring sketches, photos, Pinterest boards, magazine clippings — anything that inspires you. Our designers are experts at translating your vision into a stunning piece. You can also upload reference images directly through our contact form above.

What Our Clients Say

Real stories from real customers who trusted us with their most precious moments.

"From our very first phone call, the team made us feel completely at ease. They guided us through every option for my engagement ring and never once pressured us. The ring arrived beautifully packaged and exactly as described. Couldn't recommend them more highly."

Emily W.

Engagement Ring Enquiry

"We did a video consultation from regional Queensland and it was just as personal as being in the showroom. They held up different diamonds to the camera, explained every detail, and helped us choose the perfect stone. Amazing service regardless of where you are."

David & Sarah L.

Video Consultation

"I sent through a rough sketch of what I wanted and within 48 hours had a detailed CAD render back. The communication throughout the whole process was exceptional — always responsive, always patient. My custom necklace is absolutely stunning."

Anika P.

Custom Necklace

"Walked into the Melbourne showroom with absolutely no idea what I wanted for an engagement ring. Left an hour later feeling completely confident in my choice. The staff are knowledgeable, warm, and genuinely passionate about what they do."

Tom R.

In-Store Visit